Customer Satisfaction Training
In order to achieve higher customer satisfaction, we often organize training. The training content is summarized as follows:
The importance of service:
The real customer service is to satisfy the customer according to his personal preferences, and eventually the customer will feel the importance. He will impress this kind of affection and become a loyal customer of the enterprise. Customer service is not only the traditional customer service department, nor is it only for customers with traditional concepts. Enterprise customers refer to all the company's service targets, including bosses, shareholders, employees, dealers, and residents near the company. Therefore, the definition of customer service includes everything that a company can do in order to form an unforgettable interaction between the company and its customers (pleasant and intimate, very happy, the interaction of its own manager). Every customer from entering your company to the end he brings new customers, in this whole project, all the work the company can do is called customer service work.
Misunderstanding of customer service definition:
Customers are far more than just buyers; customer service should not be viewed solely as the responsibility of the customer service department; excellent customer service is not just "what can I help you with";
To respect customers, including his status and identity; to meet the true needs of customers; 使 to make customers feel satisfied after completing transactions; quality services to make more customers repeat customers 回
The purpose of the company's customer service work is to win more repeat customers, inspire more customers to pass on his word of mouth, and attract more customers to the enterprise for consumption. Only by providing a service that exceeds customer satisfaction can customers be moved;
How can we make customers repeat customers?
1. Always like customers, even if customers don't like you
2. Welcome customers to make suggestions on how to improve your work
3. Accept and handle any complaints or questions from customers and
4, Extra care for customers
5. Even if you are not happy, smile
6. Adjust your mindset and calmly accept bad news or unpleasant timings
7. Provide services beyond customer expectations
8. When you feel the customer needs, provide helpful advice and knowledge to the customer
9. Explain in detail the characteristics and benefits of the services you provide
10. I continuously seek praise from customers.
